The impact of failure demand on the ambulance service
Failure demand is described as the additional work created when services fail to meet people’s needs effectively the first time – and
Emergency department acuity measurement and process: quick scoping review
This review was commissioned to inform NHS England’s Acuity Standardisation Project which aims to agree a standardised method of allocating acuity category (a triage method) for Emergency Departments (EDs) and Urgent Treatment Centres (UTCs).