This document provides more detail on our initial offer to clients – including our series of training workshops, our innovation & evaluation toolkit and advisory support.

The fishbone tool, developed by Kaoru Ishikawa, is a cause and effect analysis that helps you to understand a range of the causes to a problem, not just the obvious ones. Use this tool to determine why a particular problem is occurring.

In this interactive PDF, we set out our thinking on innovation and evaluation, as well as our overall offer of support at individual, organisation and system level for each stage of the innovation process.

In this document, we set out the core principles underlying high quality evaluation. We also describe some of the methods that can be used, highlighting potential pros and cons and our advice on when they should be used in the innovation process. 

Problem trees and driver diagrams can help you to understand the causes and effects of your problem. These methods will also support you to identify potential interventions or solutions and anticipate the effects that these may have.

Knowledge sharing is vital for sharing good practice, enabling adoption and spread of innovations, and preventing people from making the same mistakes again. This guide will introduce you to different types of knowledge, some principles and techniques for knowledge sharing.

The Strategy Unit was recently approached to examine the case for a shift from traditional outpatient services to the use of virtual and remote access technologies for appropriate outpatient appointments. An essential part of this assessment was broadly scoping the potential socio-economic impacts of the shift – something that is arguably not always given enough consideration when thinking about transforming services. This work was commissioned by Andy Williams, Accountable Officer at Sandwell and West Birmingham CCG. 

The pre-mortem technique was developed by Klein (2007) using ‘prospective hindsight’ to identify risks at the outset of a project. This provides the opportunity to address those risks or concerns and increase the project’s chance of success.