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The impact of failure demand on the ambulance service
Failure demand is described as the additional work created when services fail to meet people’s needs effectively the first time – and
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Adopting the Core20PLUS5 approach: different strokes for different folks?
This blog describes the headline findings from the first phase of the national evaluation of the Core20PLUS5 approach
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Virtual wards: Patient and unpaid carer experiences of ‘hospital at home’ care
Our evaluation of patient and carer experiences of virtual wards found widespread benefits and highlights areas for improvements parti