An anonymised NHS appointment letter lying on a wooden table, photographed from above with a visible fold crease and NHS logo.
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Improving the experience of waiting: the evidence behind new NHS minimum standards

New NHS patient experience minimum standards aim to improve how people experience waiting for elective care

Blue rectangular sign mounted on a brick wall, with a large white left-pointing arrow above the white text ‘your local GP Surgery’
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Big GP practices: light work or spoilt broth?

Larger GP practices may deliver more appointments, but are they the most efficient way to provide good care?