Failure demand as a route to success?
Blog post
14th May 2026
When we began looking at failure demand in the NHS, I assumed most of our time would be spent in familiar territory: productivity metrics, appointment volumes, activity data, and trends that could be graphed and compared. Failure demand is, after all, usually introduced as an efficiency concept: work created when a system fails to meet need the first time.
But what stayed with me most, from interviews and conversations across the system, was something else entirely.