Improving the experience of waiting: the evidence behind new NHS minimum standards
New NHS patient experience minimum standards aim to improve how people experience waiting for elective care
Adopting the Core20PLUS5 approach: different strokes for different folks?
This blog describes the headline findings from the first phase of the national evaluation of the Core20PLUS5 approach
Why NHS models should be built to be reused
Our Head of Simulation, Dr Lucy Morgan, recently appeared on the new podcast Inside the Algorithm, hosted by Cambridg
We don’t just need to hear ‘you are more affected’ - what’s the action?
The experience of minority ethnic people symptomatic for COVID-19 in the first UK wave of the pandemic.
Increasing vaccine uptake
The purpose of this work was to identify the key features of local initiatives which encourage vaccine uptake in different population groups, and share these for others to learn from.
How can we learn from changes in practice under COVID-19
During the COVID-19 pandemic we have seen rapid changes in ways of working.
Primary and Community Qualitative Insights
The COVID-19 response required rapid change and innovation across health and care.