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Our work

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  • Abeda Mulla
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  • Strategy Unit
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  • Zaheera Teladia
Blog post 25/09/2025

Expectations: The hidden driver of healthcare demand

How well do we understand changing expectations and implications for the NHS?

Report 21/08/2025

Hydration, UTIs and older people: learning from NHS pilots about how to improve care

Our evaluation of hydration-focused interventions for older people found promising signs of impact and highlighted the practical and systemic challenges of delivering and sustaining change.

Report 16/06/2025

Virtual wards: Patient and unpaid carer experiences of ‘hospital at home’ care

Our evaluation of patient and carer experiences of virtual wards found widespread benefits and highlights areas for improvements parti

Report 16/05/2024

How Does Access to Community Health Services for Older People Vary Across the Midlands?

Support elderly woman
Report 10/05/2024

MDSN: Community Healthcare Services

How Does Access to Community Health Services Vary Across the Midlands?

Report 29/09/2023

Learning about what works in urgent community response

The initial report from the national urgent community response (UCR) evaluation, along with an economic modelling tool to help service providers and systems understand the impact of UCR, is now available.

white greek naked statue sitting on white chair
Blog post 21/06/2023

What’s philosophy got to do with evidence reviews?

Ever wondered how to make better use of evidence in decision-making? Follow our latest blog series to find out more about how our Evidence and Knowledge Mobilisation team can help you to make sense of and use evidence from research and practice.

Blog post 12/05/2023

Diagnosing harms?

All medicines are poisons. Everything that cures could kill if administered in the wrong doses, to the wrong people, at the wrong times, in the wrong ways.

Long read 10/05/2023

Inclusive Elective Care Recovery

These case studies present the key features and learning from local initiatives which championed inclusive approaches to elective care recovery.

Report 03/05/2023

How is growth in diagnostic testing affecting the hospital system?

Diagnostic services, such as medical imaging, endoscopy, and pathology, have grown substantially in recent years and at a faster rate than most other healthcare services. Increased diagnostic testing brings benefits to patients, but rapid growth of this service area within a complex, adaptive system such as the NHS is likely to have had unintended consequences. Midlands ICBs wanted to understand the impact of diagnostic growth on hospital services.

Blog post 21/04/2023

Could a peer review methodology help drive continual learning within and across local systems?

In this blog Karen describes how peer review methodologies are being used to support learning in Long COVID services.

Report 30/01/2023

Emergency department acuity measurement and process: quick scoping review​

​​This review was commissioned to inform NHS England’s Acuity Standardisation Project which aims to agree a standardised method of allocating acuity category (a triage method) for Emergency Departments (EDs) and Urgent Treatment Centres (UTCs). ​

Blog post 13/05/2022

Urgent Community Response – What Works?

The Strategy Unit, with our partners Ipsos, has been commissioned by NHS England and NHS Improvement (NHSEI) to provide a long-term national evaluation of the Urgent Community Response programme rolled-out across England. The programme aims to shift resources to home and community-based services as part of the NHS commitment to providing the right care, to the right people, at the right time. And there are a range of outputs from the early work that provide learning for local systems as they develop their services.

Report 16/03/2022

What do we know about the benefits of digital social care records?

The pace of change in the development and use of digital technology is astonishing. The use of such technology has been an essential element in the health and care services response to the COVID-19 pandemic. In many cases, the previously unthinkable became commonplace.

Report 15/10/2021

Strategy Unit devises a new method for classifying outpatient appointments

The number of outpatient attendances in England is now approaching 100 million each year.

14/10/2021

A new resource to support analysis of outpatient services: Classifying activity by function

 

07/10/2021

INSIGHT 2021: A new resource to support analysis of outpatient services

In this session, Andrew Jones presented a new classification system designed to enrich analyses of outpatient activity.

06/10/2021

INSIGHT 2021: Insight to Action. What Works?

It has been estimated that it can take up to 17 years to translate evidence into practice – how can we change that?

Report 22/06/2021

Less noise and more light: using criteria-driven analysis to tackle inequalities

Reducing health inequality is a long-standing aim of health policy. Yet the gap between policy aim and population outcome has grown in recent years: on most measures health inequalities have got worse.

11/06/2021

Learning the lessons of Long Covid in real time

Round table event, 12 July

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