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Our work

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Doctor putting and stacking wooden block cube which print screen health care and medical icons for healthy and wellness concept.
Tool 01/07/2026

A new tool to help systems to deliver the left shift

Our new tool to help systems explore opportunities to reduce hospital care.

Two people stand on opposite sides of a number on the ground; one sees a 6, the other sees a 9, each pointing and stating their perspective.
Blog post 30/06/2026

Neighbourhoods and hospital activity: oh yes it can, oh no it can’t?

Simple, intuitive ideas don’t draw critical attention. They stroll about the policy world, untested and unscathed.

An anonymised NHS appointment letter lying on a wooden table, photographed from above with a visible fold crease and NHS logo.
News 29/06/2026

Improving the experience of waiting: the evidence behind new NHS minimum standards

New NHS patient experience minimum standards aim to improve how people experience waiting for elective care

red and blue ribbon twirls
10/06/2026

Improving perioperative flow: using simulation to understand elective care pathways

Why are operations still being cancelled on the day of surgery, despite long waiting lists and high demand? The answer often lies not in a single point of failure, but in how the perioperative pathway functions as a whole.

Colorful wooden Tetris-like blocks are stacked and scattered on a wooden surface with a green background.
Blog post 02/06/2026

Complex problems and Multi-Disciplinary Teams

Many moons ago, I was fortunate enough to observe a multi-disciplinary team (MDT) in Dudley.

A digitally illustrated, isometric view of an impossible staircase labyrinth inspired by M.C. Escher, rendered in a painterly style. Stone staircases loop and intersect in paradoxical, gravity-defying configurations within a deep stone structure. Several small human figures in colourful clothing are scattered across the staircases, appearing to walk in different directions. Vines and small plants grow along the upper edges of the walls, and the overall co
Blog post 14/05/2026

Failure demand as a route to success?

When we began looking at failure demand in the NHS, I assumed most of our time would be spent in familiar territory: productivity metr

emergency fire exit sign hanging from the ceiling
Long read 11/05/2026

Discharge before noon

Can data on discharge times help us to improve hospital flow?

Colorful watercolor brush stroke on transparent background
Blog post 06/05/2026

Adopting the Core20PLUS5 approach: different strokes for different folks?

This blog describes the headline findings from the first phase of the national evaluation of the Core20PLUS5 approach

Dr Lucy Morgan smiling in front of a board of mathematical equations. Text reads “Inside the Algorithm with Dr Lucy Morgan, live 6th May"
News 05/05/2026

Why NHS models should be built to be reused

Our Head of Simulation, Dr Lucy Morgan, recently appeared on the new podcast Inside the Algorithm, hosted by Cambridg

Space shuttle rocket isolated on blue cyan background with copy space. Elements of this image furnished by NASA.
Blog post 29/04/2026

Neighbourhood health should not be judged (solely) by its ability to reduce hospital activity

In 1962, President John F. Kennedy arrived at NASA headquarters for a progress update on the planned trip to the moon.

blue and pink string lights
Blog post 14/04/2026

Diagnosing the problems of non-diagnosis

Some descriptions of healthcare seem to be taken straight from the film Minority Report.

Blue rectangular sign mounted on a brick wall, with a large white left-pointing arrow above the white text ‘your local GP Surgery’
Blog post 25/03/2026

Big GP practices: light work or spoilt broth?

Larger GP practices may deliver more appointments, but are they the most efficient way to provide good care?

Long read 06/03/2026

Discharged without a diagnosis

In 2023/24, one million people who were admitted to an NHS hospital in an emergency, were later discharged without a diagnosis. This long-read examines what this means for patients and providers.

A Healthcare Worker Measuring a Patient's Blood Pressure Using a Sphygmomanometer
Long read 04/03/2026

Continuity in primary care: the safest bet we aren’t able to make?

In this long-read, which first appeared in the HSJ, Fraser Battye asks whether focusing on continuity might also improve access to primary care

hospital staff running down a corridor wearing masks and scrubs
Blog post 23/02/2026

What explains the recent growth in hospital activity?

In this long read, Fraser Battye describes our analysis of what has driven the growth in hospital activity.

Overhead view of a busy city intersection with wide white zebra crosswalks filled with dozens of pedestrians walking in different directions across the asphalt. People carry bags and backpacks, and some pull rolling suitcases, creating a dynamic crisscross pattern against the bold striped crossings.
Blog post 13/02/2026

A journey into intersectionality

A practical exploration of intersectionality, testing theory through quantitative analysis of hospital readmissions.

Realistic office table cluttered with scattered calendars, colourful sticky notes, and overlapping handwritten plans, with coffee stains and multiple wall clocks showing different times.
Blog post 03/02/2026

The enduring ‘messy programme’ with ‘mixed results’

The diagram below shows me at my most cynical.

picture of kidneys in a persons bare hands
Blog post 09/01/2026

Planning for rising renal demand: simulating capacity across the care system

Demand for kidney replacement therapy is rising, and current capacity will not be sufficient over the next decade. This work uses simulation modelling to help systems understand future pressures and test potential responses.

4 people queing in a medical clinic
Blog post 12/11/2025

Beating the backlog: Meeting the waiting list challenge

The NHS waiting list in England must halve to reach waiting time targets.

Cartoon graphic depicting four people standing on orange blocks at different heights
News 05/11/2025

Strengthening ethnicity data across the NHS: developing the national improvement plan

Our analysis and stakeholder engagement supported NHS England to develop the national Ethnicity Recording Improvement Plan.

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